Our answers to the most frequently asked questions.
If you can't find your question being answered, please contact us any time.
PRODUCT & MATERIAL
WHAT IS SPECIAL ABOUT THE SOCKS?
The road cycling socks are made of the lightest fibre PROLEN ever developed. They adapt perfectly to your foot shape and do not slip. No rubbing, no blisters. Our branding with the nickel-free rivet is discreet, strong and testifies to understatement.The rivet is pressed by us into every left sock by hand.
The Off Road socks offer
- anti-slip sole: Rubber nubs on the sole prevent slipping in the shoe and provide a secure hold
- instep stabilization and ankle support: Ensure a secure hold and serve to protect against injuries
- reinforced shinbone: To grant long durability while you are off road
- compression technologie: Compression ensures active regeneration during exercise
The Merino socks offer
- a reflective safety strip specially designed for the area between your leg warmers and your shoe
- an integrated toe cap surrounds your toes up to the verse in the form of an extra reinforcement of the material.
The design of the socks varies between clean and eye-catching - you will find the right style and color to match your kit and bike.
WHERE ARE THE PRODUCTS PRODUCED?
Our Road socks and the bikestand are produced in Slovakia and Poland. The Off Road, Merino and our Oversocks are produced in Portugal. The AERO socks are from China and our bottles come from the USA.
WHAT IS WITH THE RIVET ON THE LEFT SOCK?
Our motto is "giving socks the attention they deserve". The rivet gives our socks that certain something and has great recognition value. Pure Understatement. We press each rivet by hand.
HOW LONG DO THE SOCKS LAST?
We cannot give you an exact specification because many factors play a role: type of laundry, type of wearing...
We gave one pair the ultimate test by riding them in the paincave all the winter months and they are still fine. We do everything to make FINGERSCROSSED socks last long. By using Prolen and by strengthening the part of the heel and toes, the socks get the best durability.
HOW DO I HAVE TO WASH MY SOCKS?
You can easily wash the socks in sportswear or 30 degrees of fine laundry. Preferably with sports detergent.
HOW SHOULD I WEAR THE SOCKS?
The best way to pull them up is to make them fit snugly and close to your shin / calf.
PS: in sneakers they do pretty well, too.
What is 'PROLEN®'?
By using PROLEN®Yarn we offer the best features for cycling socks:The yarn lies directly on the skin and does not absorb any moisture.
- PROLEN® is the lightest fibre ever developed. Its resistance to wear is 2.5 times that of cotton or wool.
- PROLEN®garments withstand bad weather, sun, sweat and moisture very well.
- PROLEN®Yarn has the property of maintaining the ideal temperature in contact with the skin.
ORDER & SHPPING
I NEED HELP WITH MY ORDER, WHO CAN I CONTACT?
If you can’t find the answer to the question you’re looking for on this page, you’re able to contact us directly at email@example.com or in the live Chat on our homepage.
I HAVE RECIVED A WRONG OR A DAMAGED PRODUCT, WHAT CAN I DO?
Write us an email, with your order number, your full name and your request to firstname.lastname@example.org and we will fix the issue as soon as possible. You will then receive a new product, or we will refund the purchase price, as you wish.
WHICH PAYMENT TYPES ARE AVAILABLE?
You can pay with:
- amazon pay
- Pay pal
- Google pay
- Shop pay
- Credit Card
CAN I CHANGE MY SHIPPING ADRESSE?
While making your order you can change your address in the step 'Information'. If you have already submitted your order, it is no longer possible to change your shipping address.
WHEN WILL MY ORDER BE SHIPPED?
We usually ship the next day of your order.
WHERE CAN PRODUCTS BE SHIPPED AND HOW MUCH ARE THE SHIPPING COSTS?
All our shipping information can you find here.
HAS MY ORDER ALREADY BEEN SHIPPED?
You will receive an email with your shipping information and a tracking link after your order, so you can track the status of your delivery.
RETURNS & EXCHANGE
CAN I RETURN OR EXCHANGE ORDERED PRODUCTS?
You have the right to return all products you have bought from www.fingerscrossed.design for a full refund or exchange within 30 days of receiving them.
You find all our return information here.
THE ITEM I WANT IS OUT OF STOCK, WHAT NOW?
While we try to keep all core items readily available, some seasonal collections are released in limited numbers. Because we try to produce only as many as we think we can sell. The season collection is typically not produced again. So, if you see a sock that you like, better hit it immediately.
But if you want to be on the safe side, just write us in the chat on the homepage or per mail to email@example.com. Then we can give you more information.
If you want to be always up to date and be informed about new collections and special offers, then subscribe now to our newsletter and follow us on instagram.
I WOULD LIKE TO GIVE FEEDBACK, HOW CAN I DO THAT?
Our goal at FINGERSCROSSED is to send flawless products to our customers. If a product has any problem, or you would like to give us feedback, please contact us by email at firstname.lastname@example.org.
Otherwise, you can always leave us a review for a product.
We look forward to your feedback!
IS THERE AN ASSOCIATING PROGRAMM?
Please contact us directly for our special conditions for clubs and teams by email at email@example.com.
WHERE CAN I BUY FINGERSCROSSED?
FINGERSCROSSED products can be purchased on our online shop. Furthermore, you can find all our partners on the page 'Local Dealer'.