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FAQ'S

TERMS & CONDITIONS & PRIVACY POLICE
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THESE TERMS ARE ONLY AVAILABLE IN THE ENGLISH LANGUAGE. 
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
 
Welcome to FINGERSCROSSED. FINGERSCROSSED website, www.fingerscrossed.design. We ask that you abide by the terms and conditions that follow, along with any other terms and conditions that may appear on the Site from time-to-time (collectively, the "Conditions"). Your use of the Site constitutes your agreement with the Conditions that follow and we reserve the right to revise these Conditions at any time. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the Site shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Site.
 
TERMS OF SALE
 
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our  notice for further information. In order to contract with FINGERSCROSSED you must be over 18 years of age. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
 
OUR CONTRACT
 
When you place an order, you will receive an e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
 
PRICING AND AVAILABILITY
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
 
The prices quoted on this Website are final prices, which may vary either higher or lower than the prices in stores. You acknowledge that the prices quoted on the Website at the time of ordering will be honored. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. 
 
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
 
Stock levels are subject to availability and we do our best to ensure all orders are packed accordingly to the desired quantities and styles. Should any order not be fulfilled by our warehouse upon packing due to items becoming out of stock, we will inform you of this as soon as possible. We will refund you for the out of stock item(s) upon packing and send the rest of your goods. We do not hold any orders and cannot cancel orders at this point of the process. Orders will be packed and shipped as usual in our normal processes and procedures.
 
DELIVERY AND RETURNS
 
Shipping costs will be added where applicable. For shipping charges, please view the FINGERSCROSSED Socks shipping charge table.
 
EXCHANGES AND REFUNDS
 
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. FINGERSCROSSED cannot accept returns where labels have been removed. Products purchased on sale (discounted price) are not eligible for return or exchange. You are responsible for the shipping of returned items back to FINGERSCROSSED. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. However, FINGERSCROSSED will not charge additional shipping on exchanges. All exchanges are subject to availability. Refunds for returned merchandise will be made within two weeks of the return of the product. Neither will shipping costs, as mentioned above.
 
Faulty items after review and conclusion of reflecting production issues, will be exchanged to the same type of product in the same size, subject to availability, or refunded. Refunds for faulty items can be made within the 14-day period following delivery. All products purchased during our final sale are not eligible for return or exchange.
 
We operate Monday to Friday and not on public holidays. When your order is placed we will send you a confirmation of the purchase.

We can`t accept the return of the socks if they have already been worn.

 
PAYMENT
 
We accept Pay Pal, Bank Transfer, Credit Card & Amazon Pay.
 
INTELLECTUAL PROPERTY
 
Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by FINGERSCROSSED | Susanne Haller. The Contents, and the Site as a whole, are intended solely for personal, non-commercial use by the users of the Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. The Site as a whole is protected by copyright owned by Susanne Haller - FINGERSCROSSED.
 
SITE TRANSACTIONS
 
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. If your payment method has already been charged for an order that is later cancelled, Susanne Haller-  FINGERSCROSSED shall issue you a refund.
 
COLOURS
 
We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
 
LINKS TO OTHER WEBSITES
 
This Site may contain links to outside services and resources. You acknowledge that FINGERSCROSSED | Susanne Haller is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites; and FINGERSCROSSED | Susanne Haller is not responsible for any other form of transmission received from any linked site. FINGERSCROSSED | Susanne Haller is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by FINGERSCROSSED | Susanne Haller of the site. Any concerns regarding any such link should be directed to the particular third party website.
PRIVACY POLICE
This Privacy Policy discloses the manner in which www.fingerscrossed.design collects, uses, maintains, and discloses information collected from our customers. This Privacy Policy is applicable to the site and all services offered by it.
 
What personal information do we collect from customers visiting our site?
 
We may collect and use a customer’s personal information from when the user browses or uses particular site features, makes a purchase, signs up for our newsletter, and/or responds to a customer experience survey or support correspondence for the following purposes:
 
To improve the customer experience by creating a more personalised shopping environment that provides the type of products and offerings in which the customer is most interested in.
To continually improve our site to better serve the user.
To promote contests, surveys, or other marketing purposes with periodic emails.
To allow us to quickly process customer transactions and to provide the most effective means of responding to customer support needs.
To carry out general statistics information on site visitors and understand how our customers use the services and products offered by our site.
How do we protect customer information?
 
We are committed to protecting customer privacy and as such, we do not sell, trade, or loan personal information collected to other parties. By using our site, the user consents to the collection and use of the information provided to FINGERSCROSSED and its affiliates. Furthermore, customers browsing and interacting on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.
 
Contact Us
 
Contact us through the Help Center for questions regarding this Privacy Policy or any other elements of our Terms & Conditions.  
 
FINGERSCROSSED
Susanne Haller
Lindenschmitstraße 25
81371 Munich
Germany

hello@fingerscrossed.design